ABOUT US

DELIVERING HIGH QUALITY SERVICE

Royal American Companies

OUR STORY

Everyone wants a place to call home. This basic need is the foundation for Royal American Companies, a vertically integrated family of real estate companies specializing in the development, construction and management of multifamily communities.

A firm belief you “help who you can” has driven over 50 years of advocacy and innovation in building, maintaining and serving multifamily communities and the people who call them home.  With experts in every field organized to work seamlessly together, Royal American takes an innovative approach to challenges and ensures a consistent standard of excellence for the complete life-cycle of developing, building and managing multifamily communities. 

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Promoting Teamwork & Innovation

MEET OUR TEAM

With experts in every field and organized to work seamlessly together, the depth of knowledge our team members bring to the table enables Royal American to take an innovative and integrated approach to challenges and ensure a consistent standard of excellence for the complete life-cycle of developing, building and managing multifamily communities. 

Kerri Toth

Kerri Toth

President CPM ®

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Scott Clemo

Scott Clemo

Executive CPM ®, Corporate Broker, Vice President Commercial Division

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Denise Ost

Denise Ost

Executive Vice President

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Jim Boyd

Jim Boyd

Vice President of Development & General Counsel

John Lewis

John Lewis

Vice President of Development

Harry Smith

Harry Smith

Vice President of Construction

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Kimberly Maggard

Kimberly Maggard

Senior Vice President of Operations

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Wendi Lemense

Wendi Lemense

Vice President of Compliance/Resident Relations

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Kathy Vossler

Kathy Vossler

Vice President of Accounting

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Sandy Bartlett

Sandy Bartlett

Vice President of Human Resources

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Brittany Walsh

Brittany Walsh

Vice President of Marketing

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Judy Williams

Judy Williams

Regional Vice President

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Missy Dugas

Missy Dugas

Regional Vice President

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Marilyn Urroz

Marilyn Urroz

Regional Vice President

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Jeanne Hatten

Jeanne Hatten

Regional Vice President

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Amy Ausley

Amy Ausley

Director of Business Development & Communications

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Melissa Middleton

Melissa Middleton

Director of OneSite Support

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Susan Haselden

Susan Haselden

Director of Contracting

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Dave Kennedy

Dave Kennedy

Director of Maintenance

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Mike Correll

Mike Correll

Director of Information Technology

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Carrie Sapp

Carrie Sapp

Manager of Affordable Compliance

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Lori Agudo

Director of Training & Talent Development

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Rose Clemo

Kerri Toth

Kerri Toth

President CPM ®

Since 2008, Ms. Toth has served as president of Royal American Management (RAM). She began her journey with RAM in 1997 as a regional manager. Ms. Toth is responsible for all aspects of company operations. She also oversees IT, HR and Risk Management for all Royal American Companies. Ms. Toth has been in the property management industry since 1993 and has extensive experience in marketing and management of stabilized and new construction properties as well as those in the rehab process. She graduated Magna Cum Laude from Peirce College with a degree in Business Administration with a concentration in Real Estate Management. Ms. Toth is a Certified Property Manager (CPM) designated through the Institute of Real Estate Management (IREM) and holds an active Florida Real Estate Salesperson License. Ms. Toth served as Past President and is a current 10+ year board member of IREM North Florida Chapter, and past board member of the National Housing & Rehabilitation Association (NH & RA.)
Scott Clemo

Scott Clemo

Executive CPM ®, Corporate Broker, Vice President Commercial Division

As Corporate Broker for all affiliated Royal American Companies, Mr. Clemo is the licensed individual facilitating all third-party management and brokerage activities. As Vice President of RAM’s Commercial Division, Mr. Clemo oversees acquisition, development, construction and management of all commercial properties. The Commercial Division portfolio includes office, retail, condominium and hospitality properties in Northwest Florida. He also oversees telecom revenue opportunities at market-rate multifamily properties. Mr. Clemo holds the prestigious Executive CPM® designation for Royal American Management, Inc. It is the highest designation achievable through the Institute of Real Estate Management (IREM) allowing RAM to become an Accredited Management Organization (AMO®). He also currently maintains Real Estate Broker Licenses in 14 states throughout the Southeast and Midwest. He graduated from the University of Florida with a Bachelor of Science degree in Sports Management.
Denise Ost

Denise Ost

Executive Vice President

Ms. Ost is responsible for the oversight of all aspects of property management operations for the RAM Portfolio of multifamily communities located throughout the Southeastern United States, Missouri, Texas, and the US Virgin Islands as well as all of the RAM support staff; Maintenance, Contracting, Resident Accounting, and Compliance. She is headquartered in the Panama City Corporate Office and is ultimately responsible for the supervision of all RAM operational staff to include: Support Department staff, Senior VP of operations, Regional VPs, Regional Managers, Area Managers, and all on-site staff. Ms. Ost has extensive experience in all supervisory levels of multifamily property management for both luxury and affordable housing. She began employment with RAM in 1979 and has since served in the positions of Site Manager, Regional Manager, Regional VP, Division VP, Vice President of Operations, and Senior VP of Operations.
Jim Boyd

Jim Boyd

Vice President of Development & General Counsel

John Lewis

John Lewis

Vice President of Development

Harry Smith

Harry Smith

Vice President of Construction

As Vice President of Royal American Construction, Mr. Smith is responsible for all vertical construction with which the company is associated. He has been in the construction industry since 1974, with his primary focus being on multi-family construction. He has worked in a variety of Construction Superintendent/ Manager Positions where he was responsible for project supervision and management duties, budget control, and contract negotiations. In 1992, he began employment with Royal American Construction as Project Manager and was promoted to RAC Vice President in 1998. He is a licensed Florida State General Contractor, a Florida State Underground Utility Contractor and a North Carolina State General Contractor.
Kimberly Maggard

Kimberly Maggard

Senior Vice President of Operations

Ms. Maggard is responsible for the overall strategy, management, and profitability of RAM’s multifamily communities. She manages client relationships and oversees all aspects of property management operations. Mrs. Maggard supervises Regional Vice Presidents and Regional Managers, in addition to the over site of the Training and Maintenance Departments. She is a CPM (Certified Property Manager) candidate through the Institute of Real Estate Management (IREM) and has earned the National Apartment Association’s (NAA) accredited designation of Certified Apartment Property Supervisor (CAPS), as well as National Affordable Housing Management Association’s (NAHMA) Certified Professional of Occupancy (CPO). Kimberly is a State of Florida licensed Real Estate Sales Associate. She graduated from Florida Atlantic University with a Bachelor of Science Degree in Business Administration Management. Ms. Maggard serves on the Executive Committee of the Florida Apartment Association as Treasurer, on the AAGO Foundation Board as a Director, and on numerous NAA committees and advisory boards.
Wendi Lemense

Wendi Lemense

Vice President of Compliance/Resident Relations

Ms. Lemense is responsible for assuring Housing Credit communities and communities with a mix of layered funding including Tax Credit and HUD, RD, Bond, HOME, SAIL, SHIP, CDBG, NSP and a variety of other funding sources, comply with all IRS and State Housing Agencies' policies and regulations and LURA requirements. She oversees compliance, reporting, and training requirements for over one hundred and fifty RAM-managed Housing Credit and HOME communities, most with multiple funding sources and multiple program requirements She is also responsible for oversight of One on One, a grant funded program managed by RAM, dedicated to assisting families and individuals in their efforts to move from unemployed or underemployed to securing jobs and becoming self-sufficient. Ms. LeMense began employment with RAM in 1995. Previously, she worked with the Florida Department of Children and Families in the Temporary Assistance for Needy Families Programs, Nutritional Assistance Programs, and Medicaid Health Care Programs, where she gained extensive experience in interpreting, training, and assuring compliance with complex government policies and regulations. She holds an AA in Mass Communication, is a designated Certified Credit Compliance Professional (C18P®), and HCCP®. She is a previous member of the HCCP Governing Board and served as the Chair of the HCCP Board Professional Development Subcommittee in association with the National Association of Home Builders (NAHB).
Kathy Vossler

Kathy Vossler

Vice President of Accounting

As Vice President of Accounting, Ms. Vossler oversees all aspects of the Accounting Division to include apartment and corporate accounting functions. She directly supervises three department managers and oversees a staff of 17 which includes accounts payable, payroll and general ledger accounting. Ms. Vossler began employment with Royal American Companies (RA) in 1994 as a Staff Accountant at the Boardwalk Beach Resort on Panama City Beach, Florida. In 1995, she accepted the position of Accounting Manager for the holding company, Peoples First Properties, Inc., and transferred to Royal American's Corporate Office in Panama City, Florida. In 2011, Kathy was promoted to the position of Vice President/Controller for Royal American Companies. She has over 30 years of progressive experience in the accounting field. Kathy is a native of Panama City where she attended Gulf Coast Community College.
Sandy Bartlett

Sandy Bartlett

Vice President of Human Resources

Ms. Bartlett is responsible for the management of the Royal American Companies (RA) Human Resources department, and for all aspects of HR services, assets, and budgeting. Her responsibilities include healthcare benefits and compliance, retirement savings plans, payroll administration, compensation, employee relations, employee policy and procedures, performance management, learning and development, and recruitment. Ms. Bartlett has over 25 years of experience, as well as extensive knowledge working in Human Resources and Training and three years working in Risk Management. She holds her Senior Professional in Human Resources Certification (SPHR), the senior-most human resources certification, as well as her BS/BA in Management and Human Resources and a Master of Business Administration (MBA) from the Columbia College of Missouri.
Brittany Walsh

Brittany Walsh

Vice President of Marketing

Ms. Walsh leads all facets of marketing and branding for Royal American Companies. She is responsible for development and implementation of innovative, brand-building marketing plans and strategies for existing and new properties in RAM's portfolio. Ms. Walsh began her career with RAM in 2006 as Marketing Specialist, and soon became a Marketing Coordinator before her promotion to RAM Director of Marketing in October of 2010. She became Vice President of Marketing in 2019. She graduated from Florida State University and holds a bachelor’s degree in Professional Communications.
Judy Williams

Judy Williams

Regional Vice President

Mrs. Williams is based in the Panama City Corporate office and is responsible for overseeing all facets of property management operations for Royal American Management properties located in South Alabama, South Georgia, South Mississippi and throughout Northwest Florida. Ms. Williams began employment with RAM in 1998 and during that time has garnered a wide range of experience in property management including management of Tax Credit, Conventional, HUD and Rural Development, Family and Senior Housing, and lease up of new construction and rehabs. She holds the designation of Certified Apartment Property Supervision (CAPS.) Prior to her employment with RAM, Ms. Williams served as a District Manager with Hardees restaurants for years. During her tenure with Hardees, she was responsible for the day to day operations of seven restaurants. Ms. Williams attended Jacksonville State University and Gadsden State Jr. College.
Missy Dugas

Missy Dugas

Regional Vice President

As Regional Vice President of Operations, Ms. Dugas is responsible for overseeing all facets of property management operations for the Tennessee, Texas, US VI, and Central Florida Regions of the RAM Portfolio. She is based in the RAM Orlando, Florida Regional Corporate Office. Ms. Dugas started her career in property management in 1996 and has over 20 years of experience in the multi-family industry. She has extensive knowledge managing Conventional, Student Housing, Tax Credit, HUD, RD, senior communities, rehabs, and lease up of new construction. She holds the following designations: Certified Property Manager (CAM) and Certified Apartment Property Supervisor (CAPS) through the National Apartment Association, is a Certified Professional of Occupancy (CPO) through the National Affordable Housing Management Association and is a Certified Property Manager Candidate (CPM®) through the Institute of Real Estate Management.
Marilyn Urroz

Marilyn Urroz

Regional Vice President

As Regional VP of Operations, Ms. Urroz is responsible for overseeing all facets of property management operations for the South Florida Region of the Royal American Management Portfolio. She is based in the RAM Miami Regional Corporate Office. With over 15 years of experience in the property management industry, Ms. Urroz has extensive knowledge of Tax Credit, Conventional, and HUD family and senior communities. She has successfully leased up new construction communities and rehab projects. Ms. Urroz has worked closely with multiple nonprofit organizations to oversee and manage communities that provide quality housing for individuals taking the next step out of homelessness. She began employment with RAM as a Community Manager in 2010 and as she continued her professional growth and increased her leadership skills, she moved up through the company ranks, and was promoted to Regional Vice President of Operations in 2019. Ms. Urroz holds the following designations: Certified Apartment Property Supervisor (CAPS), and Certified Occupancy Specialist (COS). She is also fluent in English and Spanish.
Jeanne Hatten

Jeanne Hatten

Regional Vice President

Ms. Hatten is responsible for overseeing all facets of property management operations for a portfolio of RAM managed properties located in Georgia, North Carolina, South Carolina, Tennessee and Jacksonville, FL. Regional Managers under her supervision are located in the Atlanta, GA and Jacksonville, FL offices. Ms. Hatten has fourteen plus years' experience in the multifamily housing property management industry to include the management of Tax Credit, Conventional, HUD, Senior Living as well as New Construction lease up and rehabs. She began her multifamily industry career in the North Georgia Mountains in 2005 as a leasing consultant, and advanced in her property management career quickly, coming to Royal American in 2016 as a Regional Manager. Ms. Hatten is currently working to complete her training as a Certified Apartment Property Supervisor (CAPS.)
Amy Ausley

Amy Ausley

Director of Business Development & Communications

Ms. Ausley directs all business development activities including on-boarding new properties, developing new client leads and promoting client relations. She is responsible for facilitating all efforts for the start of management for new properties including reviewing and negotiating management agreements, working as a liaison between new clients and RAM, and working with current clients to provide the highest level of service. She also handles media relations and corporate communications. Ms. Ausley comes to RAM from a background in broadcast journalism. As a former news anchor, she has extensive experience in dealing with critical and sensitive issues in a timely manner. Ms. Ausley uses her communications background daily in her interactions with RAM’s clients, potential clients, and with any corporate or media communication situations. She is a graduate of Florida State University with a degree in Elementary Education and a minor in Advertising.
Melissa Middleton

Melissa Middleton

Director of OneSite Support

Ms. Middleton is responsible for the functionality, support, and procedures relating to RealPage/OneSite software at all RAM-managed properties and for the implementation of the software at all new sites entering the RAM Portfolio. She is responsible for the implementation of new OneSite software features and product upgrades and for monitoring existing procedures to ensure the maximum efficient use of all software capabilities. Mrs. Middleton and her staff provide training and on-going one-on-one support to site staff as necessary. Ms. Middleton’s high level of expertise allows her to perform retro-fits for OneSite, which provides cost savings for many RAM clients. She is one of a select few individuals outside of the RealPage staff granted the ability to perform this service. Ms. Middleton frequently participates in RealPage user committees such as Leasing & Residents, Facilities, and Affordable Compliance. Ms. Middleton began her career with RAM in 2010 as a Tax Credit Specialist. She was promoted to RAM Director of OneSite Support in November of 2011. She received a Bachelor of Science Degree in Multinational Business Operations and Business Management from Florida State University.
Susan Haselden

Susan Haselden

Director of Contracting

Ms. Haselden is responsible for supervising the contract administrators in the procurement of services and repairs including writing scopes of work for all RAM-managed properties. She also negotiates pricing for National Account Agreements and oversees the monitoring of all supplier and contractor compliance with licensing and insurance requirements while performing work on the properties. Ms. Haselden began working for RAM in 2009 as a Service Contract Administrator and has served in the positions of Contract Specialist and Contract Manager. She was promoted to RAM’s Director of Contracting after receiving her Master’s Certificate in Contract Management (CCM) from George Washington University School of Business.
Dave Kennedy

Dave Kennedy

Director of Maintenance

As Director of Maintenance, Mr. Kennedy is responsible for the oversight of all maintenance related items for all Royal American managed communities. He also oversees all safety and maintenance related training programs and works with the Safety Committee to prepare and oversee the company safety manual and hurricane preparation and procedures. Mr. Kennedy identifies and assesses maintenance issues, coordinates and plans for their remediation with the maintenance and community staff. He is a member of the “property transition team” and evaluates/trains maintenance personnel on site and identifies any major physical needs of the property when RAM assumes management of a new community. Mr. Kennedy joined the Royal American family in 2002. He has over 25 years of experience in the industry working on negotiations, capital needs assessments, implementing preventative maintenance programs and training service technicians. He holds a Pool & Spa Operator Certification (CPO), Environmental Protection Agency Certification (EPA) and Certificate for Apartment Maintenance Technicians (CAM-T).
Mike Correll

Mike Correll

Director of Information Technology

Mr. Correll is responsible for all facets of Royal American Companies information systems. He handles everything from identifying and developing future technology needs, to recommending implementation strategies and priorities, and overseeing projects that will best achieve the organization’s strategic IT objective. His department supports everything IT related including computers, printers, servers, mobile devices, wireless and wired networking and telephony just to name a few. With policies, procedures and other guidelines in place the IT department strives to provide excellent support in a timely manner. Mr. Correll has been working in the information technology field, for over 25 years, most of which has been in a managerial role. He started working for Royal American in 2011. Mike has an A.S from Gulf Coast State College and holds numerous certifications including CompTIA Cloud+ Certification, CompTIA Security+ Certification, CompTIA Network+ Certification, CompTIA A+ Certification and multiple FEMA NIMS Certificates.
Carrie Sapp

Carrie Sapp

Manager of Affordable Compliance

Ms. Sapp heads the Affordable Compliance Department and is the company liaison with HUD, Contract Administrators, and Rural Development. She provides knowledge, support and consultation to site managers/staff, regional managers, executives, owners and Royal American staff regarding current regulations, rules, and statutes pertaining to properties subject to Housing and Urban Development (HUD) and Rural Development (RD). Ms. Sapp is responsible for assuring that HUD and RD properties comply with all government policies, regulations, and requirements. In 2000, she started working with First Service Corporation, a Royal American Companies affiliated company. She began employment with RAM in 2014 Ms. Sapp holds a Certification of Professional of Occupancy (CPO) and Fair Housing Compliance Certification (FHC) from The National Affordable Housing Management Association (NAHMA.) She also holds the Multifamily Housing Specialist (MHS) certification from Nan McKay and Associates, Inc., which includes specific requirements for PHAs that are participating in HUDs Rental Assistance Demonstration (RAD) program. She holds an AA in Business and holds a Bank Operations Diploma, Banking and Finance Diploma and Banking Degree from the American Institute of Banking.

Lori Agudo

Director of Training & Talent Development

Brittany Walsh

Brittany Walsh

Director of Marketing

Director of Marketing Brittany Walsh directs all advertising, market research, public relations, and marketing efforts for Royal American Management. She is responsible for the full development and implementation of innovative, brand-building marketing plans and strategies for existing and new properties in RAM’s portfolio. In addition, Ms. Walsh oversees and manages all design projects by providing creative direction to her creative design team who create all marketing collateral including logos, brochures, signage, print and electronic media for each property. She continuously monitors the effectiveness of each marketing venue and the occupancy of each community and adjusts individual marketing strategies as needed. She visits communities to work directly with their leasing and marketing staff as needed and is always available to provide marketing support and advice. Ms. Walsh began her career with RAM in 2006 as Marketing Specialist, and soon became a Marketing Coordinator and then Marketing Research and Social Media Manager before her promotion to RAM Director of Marketing in October of 2010. Brittany graduated from Florida State University and holds a Bachelors Degree in Professional Communications.

Giving Back

COMMUNITY SERVICE

One of the driving principles of Royal American is the importance of community service. We advocate for important local causes in the communities we are a part of and empower employees to share their time, talent and passion with causes that improve the lives of those who live in them.

Some of our favorite causes:

  • One on One/One by One
  • Hatching Hope
  • ASAP Panama City

EXCEEDING EXPECTATIONS

SETTING THE BAR HIGHER

Employment Opportunities

GROW WITH US

The Royal American family of companies shares a culture built around collaboration and contribution to the wider community.  Our team shares a culture of passion and determination, respect and trust that fosters ingenuity and innovation, an approach we take within our companies as well as with our partners and clients.

Join Our Team

Join the Family

AFFILIATED COMPANIES


HOSPITALITY
Royal American Hospitality has a diverse collection of vacation rental options designed to create the perfect vacation experience for you. 

Royal American Beach Getaways offers a selection of vacation condos across the Emerald Coast enabling them to craft the perfect getaway for each guest.  

In addition, The Boardwalk Beach Hotel and Convention Center overlooks the gulf and offers coastal guest rooms, a sizeable convention center, dining opportunities, and numerous event spaces


FOOD SERVICES
Royal American Food Service operates five TGIFridays locations on the Gulf Coast. Dine in, take out, catering options are available at all locations. 


INSURANCE
Peoples First Insurance Services, headquartered in Panama City, Florida is the area’s largest independent insurance, bonding and risk management provider. With over 100 years in business, they deliver years of expertise covering a broad range of services for both commercial and personal insurance lines. 


LANDSCAPING
Southeastern Outdoor Management is a landscape and irrigation, design/build, and maintenance business that specialize in commercial and residential installation. 


RECREATION
Nature Walk Golf Club is a hidden gem tucked away in Lynn Haven, Florida. The 9-hole course is enjoyable for seasoned golfers and eager beginners alike. They offer a top-notch driving range, an accommodating clubhouse with café, and a pro-store on-site. 


PARTNERSHIPS & PROGRAMS
One on One, One by One is a 501-C3 Welfare to Work program whose mission is in its namesake. It was established by Royal American Management in 1999 after receiving a grant from the local Workforce Board in Bay County, Florida. This organization assists individuals in making the transition from welfare to work to include transportation, job training, improving employability skills, childcare, and much more. The program has been highly successful placing over 4700 clients in stable, long-term jobs since it’s inception.

Royal American Companies

Our Affiliates

Nature Walk Golf Course
Peoples First Insurance
Southeastern Outdoor Management Inc.
TGIF